Eligibility for Returns
Returns are not accepted for gowns since it is a made to measurements product.
For Nour Pret (Dresses, Jumpsuits, Co-ord sets),We accept returns within 5 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Initiating a Return
To initiate a return, please get in touch with our customer support team by clicking the whatsapp icon. Provide your order number, a detailed reason for the return, and any relevant photos, if applicable.

Return Shipping
Customers are responsible for the cost of return shipping, except in cases where the return is due to an error on our part or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Process
We only offer exchange or credit note.
Once your return is received and inspected, we will notify you of the approval or rejection. If approved, a credit note will be issued and the amount can be utilised in 1 year for any purchase.

Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

Damaged or Defective Items
If you receive a damaged or defective item, be sure to get in touch with us immediately within 12 Hrs. We will arrange for a replacement or refund, including any associated shipping costs.

Cancellation of Orders
Orders cannot be canceled once they have been processed or shipped. Please contact us immediately if you need to cancel your order.

Contact Information
If you have any questions or concerns regarding our exchange and return policy, don’t hesitate to get in touch with our customer support team by clicking the whatsapp icon.

Note: This exchange and return policy is subject to change without prior notice. Please check our website for the most up-to-date information.